Refund policy

Return, Refund & Warranty Policy

Last updated: October 2025

At Fragment Motorsports, each steering wheel is handcrafted and made-to-order to your exact specifications. Every build is inspected, tested, and photographed before shipping to ensure the highest quality. Please read our policy carefully before placing your order.


1. Custom-Made Product Policy

All steering wheels are custom-built specifically for your vehicle and preferences. Due to this, all sales are final once production begins.

  • Cancellations or changes must be requested within 24 hours of purchase.
  • After this period, materials are ordered and your build enters production.
  • Minor variations in weave, stitching, or finish may occur due to hand craftsmanship — these are normal and not defects.

2. Fitment Responsibility

Please verify your vehicle year, model, and chassis code before ordering. Fragment Motorsports is not responsible for incorrect selections made at checkout.

If you’re unsure which wheel fits your car, contact us before ordering — our team will gladly confirm compatibility.


3. Damaged or Defective Products

Each wheel is inspected and photographed before shipping. In the unlikely event of damage or a defect upon arrival:

  • Contact us within 48 hours of delivery.
  • Provide your order number, clear photos/videos, and a description of the issue.
  • We will review your claim and determine if a repair or replacement is warranted.

Note: Once a wheel has been installed, modified, or tampered with, it is no longer eligible for replacement or return.


4. Warranty Coverage

All steering wheels include a 6-month limited craftsmanship warranty covering:

  • Stitching separation or unraveling
  • Carbon fiber or clear coat separation
  • LED/display function issues (if equipped)

Warranty does not cover:

  • Normal wear and tear
  • Damage caused by installation or misuse
  • Water/electrical damage from improper wiring
  • Color fading or exposure-related wear

5. Returns & Refunds

Because every steering wheel is built specifically for you, we do not accept returns or refunds unless the product arrives defective or damaged and reported within 48 hours.

If we are unable to fulfill your order due to an issue on our end (such as material shortage), a full refund will be issued.


6. Shipping & Handling

All orders ship with tracking and insurance. In the rare event your package is lost or damaged during transit, we will assist with the carrier claim process. Shipping delays due to customs or logistics providers are outside of our control and not grounds for a refund.


7. International Orders

International orders are final sale. Customs duties, import taxes, and brokerage fees are the responsibility of the customer.


8. Contact Information

For any questions or concerns, please contact our support team:

📧 Email: support@fragmentmotorsports.com
📱 Instagram: @FragmentMotorsports


Summary

Every Fragment Motorsports steering wheel is custom-built with precision and care. Because each build is unique, we cannot offer refunds or returns once production begins — but we proudly stand behind our craftsmanship and will always make things right in the rare case of a defect or damage.